Refund policy

At Bani Jewellers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in original packaging
• Proof of purchase or order number is required

2. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized jewellery
• Items marked as Final Sale
• Earrings for hygiene reasons (if applicable)

3. Return Process

To initiate a return, please contact our support team with your order number and reason for return.

Once your return request is approved, we will provide instructions on how to return the item.

4. Refunds

After we receive and inspect the returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.

7. Contact Us

For return requests or questions, please contact:

Email: banijewellers1@gmail.com
Phone: +1 647-528-6478
Address: 32 Adirondack Crescent, Brampton, Ontario L6R 1E5, Canada